Yazan Masafah

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Activity overview

Latest activity by Yazan Masafah
  • Yazan Masafah created an article,

    WhatsApp marketing template message image size

    You need a pre-approved template message to send a marketing campaign to your customers. To send an optimal image so that the whole image appears in WhatsApp preview target an image size of 1125px ...

  • Yazan Masafah created an article,

    Create and manage WhatsApp templates

    Use BusinessChat platform to create and manage templates. WhatsApp mandate that you use pre-approved message templates to initiate conversations with your customers. This tutorial will show you how...

  • Yazan Masafah created an article,

    Getting started with campaigns

    Send official WhatsApp marketing campaigns to your customers using the BusinessChat platform. With BusinessChat's marketing campaigns, it's easy to reach out to prospects with targeted WhatsApp cam...

  • Yazan Masafah created an article,

    The Conversation's Topics report

    You can't keep track of all your customers' conversations, but you can understand them better when putting them into categories. And the best way to achieve that is using the topics feature.  Use t...

  • Yazan Masafah created an article,

    Force adding topics to conversations

    Use the enforce topics feature if you want to make sure that your team marks each conversation with the appropriate topic. This configuration is available at the team level. you can enforce this f...

  • Yazan Masafah created an article,

    Track and understand customers' conversations using Topics

    Use the Topics feature to categorize and understand your conversations with customers. Your customers contact you for more than one reason. To better understand these conversations, you can use the...

  • Yazan Masafah created an article,

    Manage topics to use them in conversations

    As an admin, you can configure conversation topics so that your team can use them in conversations. Only owners and admins can access the manage topics page Manage your Topics To Manage your topi...

  • Yazan Masafah created an article,

    Create a contact

    You can store your customer number and start sending him messages on WhatsApp. Create a single contact To create a single contact, go to the contacts page and select create a new contact from the C...

  • Yazan Masafah created an article,

    Delete a Group

    In this article, we explain how the delete group feature work. To delete a group Select the group you want to delete. Then click on the delete group button on the top right corner of the page. Wha...

  • Yazan Masafah created an article,

    Importing contacts numbers using CSV

    Use CSV if you want to import more than one contact and start communicating with your customers using the BusinessChat platform. Pro-tipIf you want to create one contact only, use the create conta...