You can add notes to a conversation to share important info with your teammates or leave a reminder to yourself.
Notes are not shared with contactsThe most important aspect of the note is that it is not shared with contacts, but any one of your team who has access to the conversation will see the not, it is not private to you.
Adding a note
1- While chatting with a contact click on the note option
2. Add a note in a form of text, image, or a file then click on Add Note.
3. A note will be added to the conversation and highlighted in the yellow color