In case you to export your contacts in order to upload them to another tool or just to analyze the data, you can do that from the contacts page.
You need to have an Owner or an Admin role to be able to export contacts.
How to export contacts?
1. Go to Contacts
2. Click on Export Contacts
Once the export operation is ready. You will receive an email with an attachment including your exported contacts.
What data is included in the export?
When you export contacts, we provide you with all contact data including:
1. Standard contact field: like name, language, join date
2. Custom contact field: if you configured your Bot to collect Custom fields - like the contact birth date for example - you will find that custom field Information stored in the export.
What to do if the Arabic letters are not shown correctly?If the Arabic letters are not shown correctly in your report, you need to change the encoding of your CSV sheet to UTF-8.