You can use BusinessChat's reports to measure and understand user's behavior, customer engagement, and evaluate the conversations with your customers.
BusinessChat’s reports offer a breakdown of the most important WhatsApp metrics to your business.
Whether you use BusinessChat for conversational sales, support, or marketing. This article breaks down all the available reports.
Number of Active Customers report
This report shows an overview of how many active customers contacted your business. And when we say active customers, it means any customer sends at least one message to your business.
This report shows how many conversations are closed or opened by your teams to evaluate the team performance.
With dynamic filters, you can see the following data, organized overall by teams and users. Also, you can filter the whole report to see its daily, weekly, and monthly results.
Average Resolution Time report
This report shows you how long the conversations take (in minutes) to resolve conversations during a specified period, how quickly you respond to the conversations, and offers an in-depth look at how your individual teammates are performing.
This report shows the results of your satisfaction surveys.