Chatbots are powered by pre-programmed responses, artificial intelligence, or both. Then, based on the applied mechanism, a chatbot processes a user’s question to deliver a matching answer.
There are two main types of chatbots:
- rule-based chatbots
- AI chatbots
In BusinessChat, we design most bots for specific use cases. Due to this, we concluded that guided flow chatbots are more suitable for our clients.
Businesschat bots are a rule-based chatbot that depends on guided flow instruction; These rules are defined and implemented by a chatbot designer.
It’s worth mentioning that rule-based chatbots don’t understand the context of the conversation. As a result, they provide matching answers only when a user uses a command they were programmed to answer.
When a chatbot is asked a question, it first looks for familiar keywords in the sentence. If anything outside the chatbot scope is presented, like a different spelling or dialect, the chatbot might fail to match that question with an apology message.